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Managing Microsoft 365 Updates and Support Flashcards
| Front | Back |
| How can organizations customize their Microsoft 365 update schedules? | By utilizing configuration policies and settings in tools like Group Policy and Microsoft Endpoint Manager |
| How can you test upcoming Microsoft 365 features before deploying them broadly | Use the Current Channel (Preview) |
| How do Microsoft 365 updates enhance security? | They incorporate security patches and improvements to defend against emerging vulnerabilities |
| How do service level agreements (SLAs) impact Microsoft 365 support? | They set guaranteed response times and uptime commitments for addressing service-related issues |
| How does the Microsoft 365 Compliance Center assist with update management? | It helps ensure that new updates meet regulatory and organizational compliance standards |
| How often does the Semi-Annual Enterprise Channel receive feature updates | Twice per year |
| What are the three primary update channels in Microsoft 365 | Current Channel, Monthly Enterprise Channel, and Semi-Annual Enterprise Channel |
| What are the two main support options offered in Microsoft 365 | Self-service support and Assisted support |
| What distinguishes assisted support from self-service support in Microsoft 365? | Assisted support provides direct help from Microsoft experts, while self-service relies on online resources and community forums |
| What do update deferrals allow administrators to do | Delay the deployment of updates for testing and validation |
| What is one key benefit of regularly updating Microsoft 365 software? | It ensures enhanced security, access to the latest features, and optimal system performance |
| What is the benefit of using the Monthly Enterprise Channel? | It delivers a stable environment with feature updates on a predictable monthly schedule |
| What is the main benefit of self-service support | Enables users to troubleshoot issues independently |
| What is the Microsoft 365 Service Health Dashboard | A tool for monitoring service statuses and incidents |
| What is the primary characteristic of the Current Channel | Provides the newest features and updates as soon as they are available |
| What is the purpose of the Microsoft 365 Admin Center | Centralized management for subscriptions, users, and updates |
| What resource provides detailed information about new Microsoft 365 features and updates | Microsoft 365 Roadmap |
| What role does Microsoft FastTrack play in Microsoft 365 deployments? | It offers guidance and resources to help organizations plan and adopt new updates effectively |
| What support feature helps track | manage, and resolve service-related issues, Support tickets or service requests |
| What tool can administrators use to manage Microsoft 365 updates | Microsoft Endpoint Configuration Manager or Group Policy |
| What type of support is included with Microsoft 365 subscriptions | 24/7 phone and online support for critical issues |
| Where can users find training resources and documentation for Microsoft 365 | Microsoft Learn or the Microsoft 365 documentation site |
| Which update channel is best for organizations needing the most stability | Semi-Annual Enterprise Channel |
| Why might an organization choose to delay Microsoft 365 updates? | To conduct testing, verify compatibility with existing systems, and mitigate potential disruptions |
Front
What support feature helps track
Click the card to flip
Back
manage, and resolve service-related issues, Support tickets or service requests
Front
What is the main benefit of self-service support
Back
Enables users to troubleshoot issues independently
Front
What tool can administrators use to manage Microsoft 365 updates
Back
Microsoft Endpoint Configuration Manager or Group Policy
Front
How often does the Semi-Annual Enterprise Channel receive feature updates
Back
Twice per year
Front
What are the three primary update channels in Microsoft 365
Back
Current Channel, Monthly Enterprise Channel, and Semi-Annual Enterprise Channel
Front
What are the two main support options offered in Microsoft 365
Back
Self-service support and Assisted support
Front
What do update deferrals allow administrators to do
Back
Delay the deployment of updates for testing and validation
Front
Why might an organization choose to delay Microsoft 365 updates?
Back
To conduct testing, verify compatibility with existing systems, and mitigate potential disruptions
Front
What is the purpose of the Microsoft 365 Admin Center
Back
Centralized management for subscriptions, users, and updates
Front
Which update channel is best for organizations needing the most stability
Back
Semi-Annual Enterprise Channel
Front
What is the Microsoft 365 Service Health Dashboard
Back
A tool for monitoring service statuses and incidents
Front
What type of support is included with Microsoft 365 subscriptions
Back
24/7 phone and online support for critical issues
Front
Where can users find training resources and documentation for Microsoft 365
Back
Microsoft Learn or the Microsoft 365 documentation site
Front
What is the primary characteristic of the Current Channel
Back
Provides the newest features and updates as soon as they are available
Front
What resource provides detailed information about new Microsoft 365 features and updates
Back
Microsoft 365 Roadmap
Front
How can you test upcoming Microsoft 365 features before deploying them broadly
Back
Use the Current Channel (Preview)
Front
How do Microsoft 365 updates enhance security?
Back
They incorporate security patches and improvements to defend against emerging vulnerabilities
Front
How does the Microsoft 365 Compliance Center assist with update management?
Back
It helps ensure that new updates meet regulatory and organizational compliance standards
Front
How do service level agreements (SLAs) impact Microsoft 365 support?
Back
They set guaranteed response times and uptime commitments for addressing service-related issues
Front
How can organizations customize their Microsoft 365 update schedules?
Back
By utilizing configuration policies and settings in tools like Group Policy and Microsoft Endpoint Manager
Front
What role does Microsoft FastTrack play in Microsoft 365 deployments?
Back
It offers guidance and resources to help organizations plan and adopt new updates effectively
Front
What is one key benefit of regularly updating Microsoft 365 software?
Back
It ensures enhanced security, access to the latest features, and optimal system performance
Front
What is the benefit of using the Monthly Enterprise Channel?
Back
It delivers a stable environment with feature updates on a predictable monthly schedule
Front
What distinguishes assisted support from self-service support in Microsoft 365?
Back
Assisted support provides direct help from Microsoft experts, while self-service relies on online resources and community forums
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This deck covers how updates are managed in Microsoft 365, the update channels, and the available support options for troubleshooting and service management.