A client contacts the help desk where you work and states they recently paired a new set of Bluetooth headphones with a laptop. The client reports that the headphones are selected as the audio output device, but no sound is coming through them. What is the appropriate first step to verify the headphones are functioning properly with the laptop?
Check if the headphones are connected to another device.
Update the laptop's audio drivers to the latest version.
Reset the laptop's network settings to default.
Inspect if the headphones and laptop support the same Bluetooth version for compatibility.
The correct answer is to check if the headphones are connected to another device. Bluetooth headphones can typically only connect to one device at a time, and if they are connected to a different device, they will not play sound from the laptop. Other options are not troubleshooting steps for verifying Bluetooth connectivity, such as inspecting hardware compatibility, which should be determined prior to pairing, or resetting the laptop's network settings, which does not directly affect Bluetooth device connectivity.
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Why can Bluetooth headphones only connect to one device at a time?
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What should I check if my Bluetooth headphones are not connecting to my laptop?
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What are some common reasons for sound issues with Bluetooth devices?