A corporate employee reports that their laptop's fingerprint reader, which is required for secure access to company resources, has become unresponsive. Prior to contacting support, they had already performed a system reboot with no success. What should be the next step in troubleshooting the issue?
Verify that the biometric device is enabled and functioning correctly in device manager.
Advise the user to reset their biometric profile through the account settings immediately.
Restart the biometric service via the services management console to address any service-related issues.
Recommend that the user update the laptop's operating system to the latest version to ensure compatibility.
When a fingerprint reader is unresponsive, verifying that the biometric device is enabled and functioning in the device manager is an essential step. If the device is disabled or has an error, it may appear unresponsive to the user. Restarting the biometric service can resolve issues if the service that manages biometric devices has stopped or malfunctioned. Resetting the user's biometric profile or updating system software would typically follow after confirming the hardware status and ensuring that the essential services are operational.
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What is Device Manager and how do I access it?
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What does it mean if a biometric device shows an error in Device Manager?
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What steps should I take if the fingerprint reader is not listed in Device Manager?