A customer has brought in a laptop with a touch screen that is no longer accurately responding to touch input. You've verified that the touch screen functionality is enabled in the system settings, and the device has the latest drivers. What is the NEXT best step to take in troubleshooting the touch screen issue?
Replace the touch screen with a new one from an approved vendor.
Calibrate the touch screen.
Reinstall the touch screen drivers.
Adjust the screen resolution to ensure it matches the touch input.
Calibrating the touch screen can resolve issues where the touch input does not align with the display's visual output or are not working. This step is necessary to ensure that the touch input accurately corresponds to the correct location on the screen. Given drivers are up to date and the device is enabled in system settings, this is the logical next step in troubleshooting before trying more drastic methods like replacing hardware.
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What does calibrating a touch screen involve?
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How do I know if a touch screen needs recalibration?
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What are other troubleshooting steps if calibration doesn't work?