A technician is attempting to resolve an issue with a high-end graphic workstation that unexpectedly shuts down. The technician suspects a problem with the thermal management system. What is the BEST first action the technician should take?
Upgrade the BIOS/UEFI firmware, as outdated firmware can sometimes lead to incorrect temperature readings and subsequent unexpected shutdowns.
Replace the thermal paste on the CPU and GPU to ensure adequate cooling, as this is a common cause of thermal shutdown.
Consult the workstation's vendor documentation for proper troubleshooting steps and guidance on thermal management for the GPU and Graphics Card.
Immediately disassemble the workstation to check for visual signs of capacitor swelling or other damage that might be causing the shutdown.
The correct answer is to consult the workstation's vendor documentation for proper troubleshooting steps, specifically related to thermal management and shutdown procedures. Vendor documentation will provide the most accurate and tailored information for that particular model, ensuring that any steps taken are in line with manufacturer recommendations and do not void warranties or cause further damage. It is important not only to address the symptom (in this case, the unexpected shutdown) but also to understand the device's policies for thermal events to determine the correct troubleshooting process.
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