A technician is troubleshooting a company-owned smartphone that is experiencing poor connectivity issues when team members travel outside of their home office region. The device is on a CDMA network. To address the issue, the technician decides to ensure the device has the latest information for connecting to towers from multiple carriers. Which of the following actions should the technician take?
Reset the network settings to factory defaults.
Update the Preferred Roaming List (PRL) on the device.
Ensure the device's operating system is up to date with the latest carrier OEM version.
Manually select a preferred network from the device's network settings.
Updating the Preferred Roaming List (PRL) will provide the device with the most current list of carriers and towers that it can connect to when roaming. This can improve connectivity when traveling outside the home region. Manually selecting a network or resetting the network settings does not ensure that the PRL is updated. Updating the operating system is important for security and functionality but does not directly address the roaming list used by CDMA networks.
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What is a Preferred Roaming List (PRL)?
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