A user has called in reporting that their documents are not printing despite numerous attempts. As a technician, you check and find there are multiple print jobs lined up in the print queue. What is the most likely resolution for this issue?
Restart the printer and computers involved without clearing the queue.
Resend all the print jobs to the printer without clearing the queue.
Remove and reinstall the printer drivers without clearing the print queue.
Clear the print queue and restart the Print Spooler service.
In the case of multiple prints pending in the queue, it is frequently effective to clear the print queue to remove any stuck or corrupt print jobs that could be causing subsequent jobs to fail. By stopping the Print Spooler service, deleting the temporary spool files, and then restarting the service, a technician can often resolve these kinds of issues. Simply restarting the device or resending the print jobs, without clearing the existing queue, often does not resolve the issue.
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