A user is attempting to pair their wireless headphones with their laptop. The headphones have entered pairing mode, but the laptop does not display the headphones as an available device. What is the NEXT step the user should take to establish a connection?
Change the wireless frequency band on the laptop from 2.4 GHz to 5 GHz to avoid interference
Move the laptop and headphones closer to the wireless router to improve signal strength
Check if the laptop's Bluetooth functionality is turned on
Restart the wireless headphones to initiate a new pairing sequence
The correct answer is to ensure the Bluetooth is enabled on the laptop. This is a common oversight that can prevent devices from pairing. Verifying that Bluetooth is activated on the laptop is a simple and crucial step in troubleshooting Bluetooth connectivity issues.
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