A user is complaining that their laptop is experiencing slow network speeds when connected to the corporate Wi-Fi, but their smartphone is working fine on the same network. What is a potential cause for this issue?
High network utilization due to an ongoing DDoS attack
Wi-Fi cards can become defective or may have outdated drivers, which can lead to inadequate performance or connectivity problems. Since other devices like the smartphone are working fine on the network, this isolates the issue to the laptop itself, rather than the network. Incorrect answers such as 'router failure' and 'high network utilization' are less likely as they would impact all devices on the network, not just the user's laptop.
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What are signs that a Wi-Fi card is defective or outdated?
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How can I update my Wi-Fi card drivers?
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What should I check if my Wi-Fi card appears to be functioning but speeds are slow?