A user reports that their computer frequently crashes to a blue screen with an error message indicating a 'MEMORY_MANAGEMENT' issue. According to the troubleshooting methodology, what should be the BEST initial step to resolve this error?
Run a complete antivirus and anti-malware scan across the system
Check for driver updates and update the operating system
Perform a system restore to revert the computer to a previous state
Check for recent changes to the system's memory (e.g., new installation, reseating) and run diagnostic tests on the RAM
When troubleshooting a MEMORY_MANAGEMENT blue screen error, the initial step is to verify if there have been recent changes to the system's memory, such as an upgrade or reseating, and to perform diagnostic tests on the RAM. This is because 'MEMORY_MANAGEMENT' errors are most commonly associated with issues related to the system's memory. Checking for driver and operating system updates would be subsequent steps, affected by the results of the initial test of the physical memory. Running antivirus software is important in the overall maintenance of the system but typically does not directly relate to a memory management issue.
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