A user reports that their laptop's built-in camera is unpredictably switching off during video conferences. After confirming the issue is not related to the video conferencing software, which of the following should a technician check NEXT to troubleshoot this problem?
Go into the BIOS settings to ensure the camera is not being powered down for energy saving.
Double-check the camera settings within the video conferencing software.
Disable the antivirus temporarily to see if it is blocking the camera's operation.
Examine and update the camera's driver in the Device Manager if necessary.
The most likely cause of a camera unpredictably switching off would typically be associated with the camera's driver or hardware malfunction. Since software issues have been ruled out, checking the driver in Device Manager would be the most logical next step. Updating or reinstalling the driver can potentially resolve the issue. Checking BIOS settings might be another step, but it is less probable that settings there would cause unpredictable switching. Inspecting the camera settings in the conferencing software has been ruled out, and checking the antivirus would not generally impact the camera's functioning unless there is a very specific setting or interference, which is less common.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is the Device Manager and how do I access it?
Open an interactive chat with Bash
What is a camera driver and why is it important?
Open an interactive chat with Bash
What are some signs that my camera driver needs to be updated?