A user reports that their smartphone unexpectedly shuts down even though the battery indicator shows it is 30% charged. Upon a restart, the device shows a significantly lower battery percentage. The device is relatively new and the user hasn't reported any other issues. What is the most likely cause of the issue?
The user is overusing power-intensive apps, draining the battery quickly.
The battery requires calibration to correctly display the charge level.
The device is overheating due to heavy usage or environmental factors.
There is damage to the device's charging port preventing proper charging.
The reported problem is indicative of a battery calibration issue where the battery indicator does not accurately reflect the actual battery charge, leading to unexpected shutdowns when the device runs out of power. A battery calibration can address this by resetting the battery stats to display accurate information. Other options like charging port damage or overuse of apps would not cause immediate unexpected shutdowns according to the described scenario. Overheating would typically result in the device becoming hot to the touch, which was not reported by the user.
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