A user’s desktop is experiencing intermittent connectivity disruptions. The user reports periodic loss of network access regardless of a seemingly active link with stable indicator lights. To methodically troubleshoot the issue, what is the BEST initial action?
Begin by disconnecting from WiFi and testing only with an ethernet connection.
Send a request to the IT department for a higher-level network diagnostic without performing any checks at the workstation.
Update network adapter drivers immediately because intermittent problems are typically due to outdated drivers.
Simultaneously replace all ethernet cables and reset the router to eliminate potential hardware problems.
When dealing with intermittent connectivity issues, isolating the methods of connection one at a time allows the technician to confirm whether the issue lies with a wired, wireless connection, or other related hardware or software settings. Testing with a wired connection first, and then testing with a wireless connection assists in pinpointing the exact nature of the connectivity issue without unnecessarily updating drivers or replacing hardware components which might not be the root cause of the problem.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is it important to test with a wired connection first?
Open an interactive chat with Bash
What types of problems can cause intermittent connectivity issues?
Open an interactive chat with Bash
What are the benefits of isolating connection methods during troubleshooting?