After replacing an old printer with a new one, users in the accounting department complain the printer's trays appear to be full, yet documents are not printing because the printer displays an error that paper is not feeding. You make sure that there is no paper jam and that the paper is loaded correctly according to the printer manufacturer's specifications. What should be your next step in troubleshooting this issue?
Reload the trays with a different brand of paper to see if the printer accepts it.
Check if the printer's firmware is outdated and perform an update.
Replace the new printer with another new unit, as this could be a hardware defect.
Verify the printer's paper size and type settings match the paper loaded in the trays.
Advise users to send print jobs one at a time to prevent overloading the printer's memory.
Turn off the printer for at least 30 seconds to reset the internal hardware, then turn it back on.
If the paper trays are properly loaded and there are no obstructions like paper jams, the next step is to check if the correct paper size and type settings are configured in the printer settings. Incorrect paper size or media type settings can prevent the printer from feeding paper, even if the trays are loaded correctly. Checking and matching the printer configuration with the paper loaded is crucial and a common resolution for issues related to paper not feeding.
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What does it mean to verify the printer's paper size and type settings?
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How do I access the printer settings to check paper size and type?
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What should I do if the paper size and type settings are correct but the issue persists?