An employee at a law firm reports that the multi-function printer is not stapling documents as part of the finishing process, although it is still printing correctly. Upon inspection, you do not find any staple jams in the mechanism. What is the MOST likely cause of this issue?
The staple cartridge is empty or improperly installed.
The printer requires power cycling to reset the stapler mechanism.
There is a fault in the printer's firmware requiring an update.
If there are no staple jams, then it's possible that the staple cartridge is either empty or improperly installed. This could prevent the stapler from functioning even if there are no obvious jams. Checking and replacing the staple cartridge or ensuring it is correctly installed should be the first troubleshooting step. A fault in the printer's firmware is less likely if other functions are performing correctly, and checking for software updates could be a preventative measure but not an immediate solution to the problem. While power cycling the device may resolve some issues, it's unlikely to solve a problem specific to the stapler function if everything else is working properly.
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What are the signs that a staple cartridge is empty or improperly installed?
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How do you check or replace a staple cartridge in a multi-function printer?
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