An employee is unable to access corporate emails and calendar data on their newly-issued smartphone. The company uses Google Workspace for its corporate email and calendar services. Upon checking, you find that the employee's device is connected to the company's Wi-Fi and has internet access. What is the MOST likely cause of the issue?
The corporate email server is down.
The Wi-Fi network does not support the synchronization of corporate data.
The smartphone's email app is not compatible with Google Workspace.
The employee's Google account needs to be setup on the smartphone.
The device is connected to Wi-Fi, but the internet is not accessible.
The most likely cause is that the employee's Google account is not setup on the smartphone, which is necessary to synchronize corporate emails and calendar data with the device through Google Workspace. Once the account is added and properly configured to synchronize the specified data, the user should be able to access the corporate emails and calendar entries on their mobile device.
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What steps are involved in setting up a Google account on a smartphone?
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What is Google Workspace and how does it benefit businesses?
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What troubleshooting steps can I take if the email is still not syncing after setting up the account?