An IT technician needs to configure the synchronization of a user's mailbox to a mobile device. The user's device has one port that supports charging and data transfer. However, the charging cable provided with the device does not seem to allow the device to establish a data connection with the user's computer. Which of the following is the MOST likely reason the device is not connecting properly?
The computer's USB port is faulty and needs to be replaced.
The mobile device's operating system does not support mailbox synchronization.
The user's mobile device requires a special proprietary software to sync with a computer.
The cable is charge-only and does not support data transfer.
The technician should place the device in developer mode.
Different cables can carry different signals, and not all USB cables are created equally. Some USB cables are designed solely for charging and do not include the necessary wiring for data transfer. Therefore, even if a cable fits the charging port on a device, it doesn't necessarily mean it can handle data synchronization. Using a data cable, as opposed to a charge-only cable, will resolve the issue of the device not syncing with the computer.
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What does it mean for a cable to be charge-only?
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How can I identify a cable that supports both charging and data transfer?
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What should I do if my device still won't sync after changing the cable?