An organization’s support team uses the best practice methodology to solve problems that arise. According to this methodology, which of the following is the final step in the process?
Verify full system functionality
Document the findings, actions and outcomes
Identify the problem
Establish a plan of action to resolve the problem and implement the solution
Once a problem is resolved and full functionality has been verified, finally important information such as findings, actions and outcomes should be documented. This is a very important step that shouldn’t be overlooked to ensure that the team is prepared if a similar problem should arise again.
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What does verifying full system functionality involve?
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