Michael Bolton, a customer support specialist, has contacted the help desk where you work. Michael is complaining that sometimes when he prints documents they go to the incorrect printer and he has to walk to another floor in the office building. He has asked you to solve this issue so his documents always go to the printer near his desk. Which of the following options is the BEST step to take next?
Verify the default printer settings on the Operating System
Restart the Windows Print Spooler
Remove the printers Michael doesn't want to use from the installed printers in Windows settings
If Michael always wants to print to the same printer the easiest option is to set that as his default printer, so this is the logical place to start. Additionally you should tell Michael not to change this or select a different printer when printing a document.
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What are default printer settings in the Operating System?
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What is the Windows Print Spooler and why might it be restarted?
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Why should unnecessary printers be removed from installed printers?