While setting up mobile payments on a new tablet, a user finds that their device cannot establish a connection with the payment terminal despite confirming the terminal is operational. As a technician, what is the most likely hardware component that you should investigate on the user's laptop to resolve this issue?
Verify that Bluetooth is enabled and searching for new devices
Test if the tablet's webcam is operational
Check if the NFC module is enabled and functioning properly
Ensure that the GPS system in the laptop is activated
For mobile payments, a tablet must use near-field communication (NFC) to interact with the payment terminal. If the terminal is working correctly but the laptop cannot establish a connection, the most probable cause is a fault or disabled NFC module in the laptop. NFC must be present and enabled for the transaction to occur. Investigating and ensuring the NFC module is operational is the primary step in this scenario. The presence of a webcam and enabled Bluetooth are unrelated to mobile payment functions which rely on NFC, and the status of the tablet’s GPS system has no bearing on NFC-related transactions.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is NFC and how does it work for mobile payments?
Open an interactive chat with Bash
What steps can I take to check if the NFC module on my laptop is functioning?
Open an interactive chat with Bash
What are some common issues that can affect the performance of NFC in devices?