You are a Network Technician for a large IT Support Company. A client has called in saying that they switched their SOHO network to a fiber connection at the recommendation of their ISP. They have stated that they have not seen a gain in internet performance and that their ISP says it is an issue on the customer's network. What should you do next?
Upgrade the customer's SOHO switch to support 1 Gbps or higher
Help the customer determine the possible bottlenecks in their SOHO network
Inform the customer that internet performance is an issue they must resolve with their ISP
You should ask questions to assist the customer in determining their network equipment. The most likely cause of the poor performance is that their network equipment (routers, switches, etc) or devices (wireless or wired NIC) do not support the faster speeds. The only way to solve this issue is to get more information from the customer.
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What are some common bottlenecks in a SOHO network?
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How can I check if my network equipment supports higher speeds?
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What steps can I take to troubleshoot my SOHO network performance?