You are an IT Support Technician for a large office building. A user is complaining their laptop often does not charge or stops charging if they move it. What is most likely the issue?
Laptop's require AC adapters (alternating current) to convert power available in a home or office to DC (direct current). An AC power adapter plugs into the laptop's DC jack. It is called the DC jack because it only accepts DC.
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What is a DC jack and why is it important for laptops?
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What is an AC adapter, and how does it work?
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What causes a DC jack to fail, and how can it be fixed?