A technician is preparing to upgrade several office computers from Windows 10 to Windows 11. Before proceeding with the in-place upgrade, which of the following actions should the technician take FIRST to ensure the success and integrity of the upgrade process?
Configure the Microsoft Store to default to Windows 11 apps
Delete temporary files to free up sufficient space on the system drive for the upgrade.
Ensure the users has purchased a Windows 11 License.
Back up user files and system preferences to an external hard drive or cloud service.
Before performing an in-place system upgrade, it is essential to back up all important files and user preferences. This is a precautionary step to prevent data loss in case of complications during the upgrade process. An upgrade could fail or cause unexpected issues, leading to the possibility of data corruption or loss. Having a backup allows users to restore their information if the upgrade does not go as planned.
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Why is backing up user files important before an upgrade?