A user is experiencing frequent desktop alerts claiming that their antivirus protection is disabled. However, the antivirus software appears to be active and up to date when an administrator checks. What should the administrator do next to troubleshoot this issue?
Scanning the system for malware is the best next step because the false desktop alerts could be a symptom of malware attempting to disable security features or impersonate antivirus warnings. Reinstalling the antivirus or updating the OS may not address potential malware infections, and disabling the alerts could leave the system vulnerable.
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