A user needs to access their office workstation from a remote location using a secure connection. They report receiving an error stating that the remote desktop cannot connect. Which of the following is the most likely cause of this issue?
The remote workstation's IP address is incorrect
The username and password are incorrect
Remote Desktop is not enabled on the office workstation
The most likely cause for an RDP connection error is that the Remote Desktop feature is disabled on the target workstation. For RDP to work, Remote Desktop must be enabled, and the computer must be set up to accept remote connections. Other causes could include network issues or firewall blocks, but the Remote Desktop feature being disabled is often the primary reason. Incorrect IP addresses or user permissions can also prevent successful connection but are generally secondary to the feature itself being disabled.
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What is Remote Desktop Protocol (RDP)?
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How do I enable Remote Desktop on my workstation?
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What could prevent a successful RDP connection besides Remote Desktop being disabled?