A user reports that a specific application on their smartphone fails to update despite having an active internet connection. What is the BEST step to take first to address this issue?
Check if there is sufficient storage space available on the device
Clear the application cache
Uninstall and reinstall the application
Check for compatibility of the app with the current OS version
Checking for sufficient storage space is the most logical first step in this situation because insufficient storage can prevent applications from updating, despite the presence of an active internet connection. Clearing the app cache, checking app compatibility, or reinstalling the app might address other issues but aren't typically the first steps if the primary issue is just an update failure.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why would insufficient storage space prevent an app from updating?
Open an interactive chat with Bash
What are some ways to check available storage space on my smartphone?
Open an interactive chat with Bash
What other issues could cause an app to fail to update, and when should I investigate those?