A user reports that their Windows 10 computer has become unresponsive and problematic after a recent update was applied. They are experiencing frequent crashes and the 'Restore' function has not resolved the issue. They cannot afford to lose their applications or personal data. What is the BEST step to take next to troubleshoot this issue?
Start the computer in 'Safe mode' and attempt to troubleshoot individual services and applications.
Use the 'System file check' (SFC) utility to repair system files and then reboot the computer.
Run the 'Deployment Image Servicing and Management' (DISM) tool to restore system health and reattempt updates.
Perform a repair upgrade by running the Windows installation media from within the OS and choosing the upgrade option.
Performing a repair upgrade, also known as an in-place upgrade, is the correct step as it reinstalls the Windows OS while preserving the user's data, applications, and settings. This process can resolve system issues stemming from a faulty update without causing data loss. 'Safe mode' would provide an environment to troubleshoot but may not resolve issues caused by the update itself. 'System file check' (SFC) could fix corrupted system files but might not be sufficient to address problems introduced by the recent update. 'Running DISM tool' is used to fix Windows corruption errors when Windows updates and service packs fail to install due to corruption errors, but a repair upgrade addresses both the corrupt system files and the update-related problems comprehensively.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What is a repair upgrade, and how does it work?
Open an interactive chat with Bash
What is the difference between the System File Checker (SFC) and the Deployment Image Servicing and Management (DISM) tool?
Open an interactive chat with Bash
Why is starting in Safe Mode not the best first step for this situation?