A user reports their computer crashed and displayed a screen with a blue background and white text before restarting. After rebooting, the user experiences the same issue when launching a specific application. As a technician, what should be your first step in troubleshooting this recurring BSOD?
Run a disk cleanup to free up space on the user's hard drive.
Perform a system restore to a point before the problem started happening.
A BSOD can be due to problematic hardware, driver issues, or other system errors. However, given that this BSOD occurs when launching a specific application, the initial step should be to check for and update the drivers. Outdated or corrupt drivers can cause compatibility issues leading to a BSOD. Replacing hardware components or running a system restore may not directly address the underlying issue and should be considered after ruling out driver problems, especially since the trigger is a specific application.
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What is a BSOD and what causes it?
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Why is updating drivers important for troubleshooting application issues?
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What other steps can be taken if updating drivers doesn't resolve the BSOD?