A user's Windows 10 computer is experiencing difficulty connecting to network printers. Other network resources are accessible, but the printers keep appearing offline. Other users are able to use the printers without issue. Which of the following is the BEST step to take first?
Reinstall the printer drivers
Check the network cables connected to the printers
Restarting the 'Print Spooler' service is often the best initial step to resolve issues related to network printers appearing offline. This service manages print jobs and restarting it can clear any stuck jobs or refresh the connection to network printers. Checking cables from the printers or reinstalling printer drivers might also help but are usually secondary steps after ensuring the services are running correctly.
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What is the 'Print Spooler' service and why is it important?
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What other steps can be taken if restarting the Print Spooler doesn't resolve the issue?
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What are some common reasons a printer can appear offline?