A user within the organization is consistently receiving data-usage limit notifications on their mobile device towards the end of each billing cycle. The IT policy enforces restrictions on streaming media and large downloads over cellular data. The employee confirms adherence to these policies and there have been no new applications installed. What is the MOST likely reason for these notifications and what should the technician investigate FIRST?
Investigate detailed cellular data usage in the device settings to identify which applications or services are using the most data.
Perform an immediate update of all applications on the device, assuming that outdated apps are causing the excess data usage.
Conduct a thorough malware scan, suspecting a malware infection is the cause of increased data usage.
Enforce a stricter data plan for the user's device to prevent them from exceeding the organizational data-usage limit.
If the employee is adhering to usage policies and has not installed new applications, then the most likely reason for the data overages could be background data usage by applications or system services. Investigating the detailed cellular data usage in the device settings is the logical first step as it can reveal which applications or system services are using unexpected amounts of data despite the user's activities. An application update might not directly correlate to data usage limits, and malware is less likely without new application installations or other symptoms. Changing the user's data plan does not address the root cause and should be considered after other troubleshooting steps.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What does 'background data usage' mean?
Open an interactive chat with Bash
How can I check which apps are using the most data on my device?
Open an interactive chat with Bash
What are some common apps that tend to use excessive data?