An employee reports that they suddenly cannot access the network on their company laptop while other colleagues have no such issues. You verify the laptop's physical connections and confirm that Wi-Fi is enabled. What should be your next step in troubleshooting this issue?
Check the device's IP configuration.
Verify if Bluetooth is enabled, as it can interfere with Wi-Fi.
Check for network security certificate expiration.
Checking the IP configuration is important because resolving an IP address conflict or ensuring correct settings is crucial for network access. Invalid or conflicting IP configurations can prevent a device from accessing the network. The other options are less immediate in tackling network access issues directly, as certificate problems usually affect specific services and the laptop already has Wi-Fi enabled.
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