An employee reports that they suddenly cannot access the network on their company laptop while other colleagues have no such issues. You verify the laptop's physical connections and confirm that Wi-Fi is enabled. What should be your next step in troubleshooting this issue?
Ensure the device's Wi-Fi switch is on.
Check the device's IP configuration.
Check for network security certificate expiration.
Verify if Bluetooth is enabled, as it can interfere with Wi-Fi.
Checking the IP configuration is important because resolving an IP address conflict or ensuring correct settings is crucial for network access. Invalid or conflicting IP configurations can prevent a device from accessing the network. The other options are less immediate in tackling network access issues directly, as certificate problems usually affect specific services and the laptop already has Wi-Fi enabled.
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