The help desk assigned a ticket to you stating that a user cannot log into their profile. They have tried a reboot and other users aren’t having the same issues. What would be the next best troubleshooting step?
If a user is having uses with their specific profile, it is more likely that it has become corrupt. The best way to fix this is to rebuild the profile. The other options will also fix the issue but they are going further then needed.
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What does it mean to rebuild a Windows profile?
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What are common signs of a corrupt Windows profile?
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What are the other troubleshooting options mentioned, like Repair, Reimage, and Restore?