The presence of a workaround for an issue always justifies assigning a low severity level to the ticket.
False
True
The statement is false. While the existence of a workaround can be a factor in lowering the severity of an issue, it is not the sole determinant of the severity level. Severity is influenced by numerous factors including, but not limited to, impact on business operations, the number of users affected, data loss potential, and service downtime. Even with a workaround, if an issue has significant impact or risks, it could still be classified with a high severity level. For example, a server crash might have a temporary workaround, but if it impacts critical business functions, it would likely still be considered high severity.
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