What is the most effective way to categorize a support ticket that involves a system outage affecting multiple users?
Severity 1 - Critical
Routine
Severity 3 - Low
Informational
Categorizing the ticket as 'Severity 1 - Critical' is appropriate because it impacts multiple users and requires immediate attention.
Categorizing it as 'Informational' misrepresents the urgency and consequences of the issue, while 'Routine' fails to acknowledge the critical nature of the problem. Prioritizing based on user impact ensures swift resolution and effective resource allocation.
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
All IT & Cybersecurity Package plans include the following perks and exams .
Our pricing is simple. Full access to all certifications and exams in each package, for one price.
As many practice tests for as many topics as you want.
Use study mode non-stop, no limits.
Access to our AI assistant, Bash, trained to help you pass your exam.
Track your scores over time in study mode and report cards.
See how you improve over time, and where you need to focus.
Access our store with even bigger discounts than before.
Unlimited access to all performance questions and be prepared for the real thing.
All IT & Cybersecurity Package plans include unlimited access to the following study materials.
Create an account or sign in to access our study materials.