When dealing with a customer who is upset about a recurring problem with their device, what is the best approach to take?
Tell the customer that the problem is not a big issue
Immediately offer a refund without further discussion
Argue back to reassure the customer you are right
Clarify customer statements
The correct answer is 'Clarify customer statements' because it involves actively listening and making sure you understand the customer's concerns fully. This can help in identifying the root of the problem and also shows the customer that you are attentively working to resolve their issue. In contrast, the incorrect options may either escalate the situation or not contribute to solving the customer's problem effectively.
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