While working on a Windows 10 machine, a user reports that following the most recent update, their previously stable application is now crashing frequently. As a technician, which action should you take first to resolve the application stability issue?
Conduct a full system virus scan to check for malware.
Re-image the system to its original factory settings.
Perform System Restore to a point before the update was installed.
Rolling back an update is a process that allows the user to return to a previous state before the update was applied. This can help in situations where the new update is causing system instability or application issues. Using System Restore to revert the system to a state before the update is the recommended first step because it can quickly reverse recent system changes without affecting personal files.
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What is System Restore and how does it work?
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What are the advantages of using System Restore over re-imaging?
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What should I do if System Restore does not resolve the application crashing issue?