You are attempting to connect your mobile device to a Bluetooth headset, but the connection keeps failing. What is the BEST first step to troubleshoot this issue?
Check if the headset is compatible with your mobile device
Ensure that Bluetooth is enabled on both devices
Restart both the mobile device and the Bluetooth headset
To troubleshoot a failed Bluetooth connection, the best first step is to ensure that Bluetooth is enabled on both devices. This step verifies that the basic requirement for connectivity is met before moving on to more complex troubleshooting.
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What is Bluetooth and how does it work?
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What could cause Bluetooth to be disabled on my mobile device?
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What are some common reasons why Bluetooth connections fail?