You are working on a customer's computer that has confidential information visible on the desktop and open documents. What is the best practice to ensure that this sensitive data is handled appropriately?
Share information with your colleagues about the type of data being handled.
Make sure the information is not visible to others and inform the customer.
Close the documents without informing the customer.
Create a copy of the documents to prevent potential data loss.
The best practice when dealing with confidential and private materials is to secure the customer's information from being exposed. This involves taking steps to minimize the visibility of sensitive data to others and informing the customer about any issues or actions taken. It's essential to follow protocols that safeguard the data and maintain transparency with the customer.
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Why is it important to inform the customer when handling confidential information?
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What are some effective methods to secure sensitive data from being seen by others?
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What protocols are typically followed to handle confidential data in IT support?