A network administrator is planning to upgrade the company's email server software. Which of the following should be included in the change management request to accurately reflect the potential impact of this upgrade?
List of all departments that use email services
Number of emails sent per day
Names of employees who send the most emails
List of external email domains frequently contacted
The correct answer is 'List of all departments that use email services.' When upgrading a critical system like an email server, it's essential to identify and document all affected departments or users. This information helps in assessing the scope of the change, planning for potential disruptions, and ensuring proper communication with all stakeholders.
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Why is it important to list all departments using email services during an upgrade?
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How does change management help in IT upgrades like an email server?