A technician needs to access a user's desktop PC to verify some information while troubleshooting an issue. The user has a limited technical background and is having trouble following the technician's directions, so the technician has decided to gather the information themselves. Which remote access technology would allow the technician to access the desktop PC in a similar view as the user would have?
Remote Desktop Protocol (RDP) allows technicians to control a user's desktop remotely, which is critical for demonstrating troubleshooting steps in real time, especially for users with limited technical ability. A VPN, while useful for providing secure remote network access, does not inherently offer desktop sharing features. SSH provides secure terminal access but requires command-line interaction, which is not ideal for demonstrating GUI-based troubleshooting to a non-technical user. Lastly, RMM tools are generally used for managing and monitoring multiple systems and may not provide the level of on-screen interaction required for this scenario.
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What is Remote Desktop Protocol (RDP)?
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How does RDP differ from a VPN?
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In what situations would a technician prefer RDP over other remote access methods?