A user has called the help desk you work at and said they are getting an "all blue screen that says their computer has an issue" a few times a day. Rebooting the PC temporarily fixes it. What should you do next?
Use Safe Mode from now on
Reinstall the corrupted Windows OS
Run bootfix.msc on next startup
Ask for the error message at the bottom of the screen
The screen described is the Blue Screen of Death (BSOD). When Windows PCs encounter an unrecoverable error it will show the all blue screen with an error code like HAL_INITIALIZED_FAILED. This error code is your source for finding the underlying issue and identifying the best fix.
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What does BSOD stand for and why does it occur?
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What should I look for in the error message on the BSOD?