A user reports that a specific application on their smartphone fails to update despite having an active internet connection. What is the BEST step to take first to address this issue?
Check for compatibility of the app with the current OS version
Clear the application cache
Uninstall and reinstall the application
Check if there is sufficient storage space available on the device
Checking for sufficient storage space is the most logical first step in this situation because insufficient storage can prevent applications from updating, despite the presence of an active internet connection. Clearing the app cache, checking app compatibility, or reinstalling the app might address other issues but aren't typically the first steps if the primary issue is just an update failure.
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Why is checking storage space important for app updates?
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What are the common signs that an app is failing to update?
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How can I clear the application cache, and when should I do it?