A user reports that their mobile device is unable to connect to a WiFi network that they have previously connected to without issues. The user has verified that the WiFi password is correct and that other devices can connect to the network. What is the most appropriate next step in troubleshooting this issue?
Forgetting the network and reconnecting is the most appropriate next step because it can resolve many common WiFi connectivity issues without requiring more advanced troubleshooting. This action removes the stored network settings and allows the device to reconnect as if it were connecting for the first time. Restarting the mobile device, while sometimes helpful, does not directly address the potential root cause of the issue, which could be related to the stored network settings. Updating the device's operating system or factory resetting the device are more advanced steps that should be considered if simpler troubleshooting steps do not resolve the issue.
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What does it mean to 'forget the network'?
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Why is restarting the mobile device generally not the best option in this case?
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When should I consider performing a factory reset on my device?