A user reports their workstation is randomly shutting down and the issue is intermittent, occurring about once or twice a week. The user also mentions that the workstation feels unusually warm to the touch. As a technician, what is the most effective way to describe this problem in a ticketing system?
Computer stops working sometimes.
Intermittent, random shutdowns with reports of the workstation overheating; occurs weekly.
Possible power supply issues, as indicated by user.
User is complaining about computer performance issues.
The correct description provides a clear and concise summary of the issue that includes all symptoms reported by the user. Identifying the issue as 'intermittent' alerts support staff to the unpredictability of the fault, while mentioning the 'unusually warm' condition of the workstation addresses a potential overheating problem, which could be related to the random shutdowns. Detailed descriptions like this are essential for troubleshooting and can help in recognizing patterns or common issues that may not be immediately apparent.
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How does overheating affect a computer's performance?
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What are common causes of intermittent shutdowns in workstations?