When categorizing an issue in a ticketing system, what does the severity level represent?
The time taken to resolve the issue
The user satisfaction level after resolution
The frequency of similar issues occurring
The impact of an issue on business operations
The severity level indicates the impact of an issue on business operations. Higher severity means a greater impact, requiring urgent attention. Selecting an appropriate severity helps in resource allocation and response prioritization.
Incorrect answers may confuse severity with frequency or resolution time, which are different aspects of issue management.
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