While working on resolving a user's network connectivity issue, the technician has tested the network cable, verified network settings, and checked for any software updates. What should be included in the progress notes to ensure clear communication for future follow-up?
User's computer was restarted, server status was checked.
User reported the problem, network cable was replaced.
System rebooted, antivirus scan performed, user contacted.
Tested network cable, verified network settings, checked for software updates.
The correct answer includes all the essential steps that the technician has taken to diagnose the issue. This ensures that anyone reviewing the ticket can understand what has been attempted. Details such as the network cable test, network settings verification, and software update checks are vital for continuity and clarity, allowing other technicians to pick up where the original technician left off or to avoid duplicating efforts.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
What are progress notes in a technical support context?
Open an interactive chat with Bash
Why is it important to document every troubleshooting step taken?
Open an interactive chat with Bash
What specific network settings should be verified during troubleshooting?