You work as an End User Support Technician for a large enterprise. An employee you are not familiar with has repeatedly complained their tablet is "too slow" and "freezes constantly". After several attempts to find an issue you have not determined a cause or been able to replicate the problem. What should you say next?
This laptop seems to be a sufficient speed to me
Please come back later with your manager
The device is working as expected
Can you tell me more about the issue and describe what you are doing when it occurs?
Customers can be difficult to deal with, whenever possible you should not dismiss them. Chances are this customer is having an issue under specific conditions you haven't been able to replicate. Getting more information from them will help you troubleshoot the issue.
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What specific details should I ask about when troubleshooting a slow tablet?
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What are some common reasons a tablet might freeze or run slowly?
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How can I better handle difficult customer interactions as a support technician?