An emergency department patient, visibly upset about the wait time, begins shouting insults at the staff and throwing nearby non-medical objects. What should be the nurse's immediate response?
Immediately alert hospital security and ensure other patients are safe.
Continue working and address the patient's behavior once the department is less busy.
Document the incident and plan to report it during the next staff meeting.
Approach the patient alone to calm them down and address their concerns.
The best immediate response is to alert security for assistance, as this helps to quickly address and control the situation, prioritizing the safety of both staff and other patients. This action is in line with safety protocols that emphasize immediate containment of any potential threat. Waiting to inform a supervisor or attempting to engage personally with the patient could escalate the situation, increasing risks, and is less advisable without security present.
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