An emergency nurse interacts with a patient who has just received news of a non-life-threatening but chronic diagnosis. Which approach is most effective in enhancing patient satisfaction under these circumstances?
Actively listen to the patient's concerns and provide emotional support.
Assure the patient that their concerns are common and not to worry.
Prioritize documenting patient information and administrative tasks while interacting.
Quickly provide detailed explanations about the diagnosis and treatment options.
Actively listening to a patient's concerns and providing emotional support are key factors in enhancing patient satisfaction, particularly when patients are dealing with new, significant information about their health. This approach helps in building trust and ensures that patients feel valued and understood, which can significantly influence their satisfaction. Providing detailed explanations without ensuring emotional support might overlook the patient's immediate emotional needs, while dismissing patient concerns can lead to feelings of neglect. Prioritizing administrative tasks over patient interaction does not directly contribute to patient satisfaction and can make the patient feel like just another number.
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